FAQ

General:

What is your turnaround time?

We do our best to fulfill and ship orders out within 5-7 business days. Please note that turnaround time maybe longer during holidays and current schedule.

Do you all accept returns or exchanges?

We do not accept returns or exchanges, all sales are final. If you have an issue with your order please reach out to us directly.

How do I get in touch with you?

Please fill out the form in the contact us section on our website or send us an email at hello@homeboundcustomdecor.com

Custom Items:

Are you able to create a custom item or design?

Yes, please reach out to us and we would be happy to work with you on a custom piece. Please note, a design fee may apply depending on the complexity of the item and or design.

Are you able to engrave my logo?

Yes, we ask that all logos be sent in black and white and in either PNG or SVG format.

Shipping:

Do you all ship to Internationally?

We currently only ship to Canada. Please note that customer is responsible for any duty or export fees applied after the item has shipped.

Do you offer local pick up?

Yes, local pick up is available in Alpharetta, GA only. Please select the local pick up option at checkout. An email with the address and pick up instructions will be emailed to you when your order is ready.

Boards:

Do you apply any finish to your cutting/charcuterie boards?

No, we do not apply any type of finish to our boards.

Can I place my cutting/charcuterie board in the dishwasher?

No, please only hand wash boards with warm water and a sponge using soap. Hand dry with a dish towel. Refrain from leaving the board soaking in a sink or dish pan.

Hats and Beanies:

How do I care for the hats and beanies with the leather patch?

Please use a gentle detergent when washing using cold to warm water. Hand-wash (preferred) or wash on a delicate cycle. Do not put in the dryer, air dry only.

All patches are adhered using heat activated adhesive with an industrial hat heat press.

Are the patches made of real leather?

No, the patches are made of leatherette (faux leather) and are finished with a safe leatherette oil.

Stamped Books:

Do you still sell the custom stamped book sets?

We no longer are selling custom stamped books at this time. If you have purchased a set previously and would like to add a book to your stack, please email us.